Shipping & Exchange Policy

This Shipping & Exchange Policy applies to services offered by Mentis ("we", "our", "us").

Please note: Mentis currently operates as a fully digital platform. This policy clarifies our approach to shipping and exchange services.

1. Nature of Services

Mentis currently offers digital-only services, including:

App-based subscriptions (monthly, quarterly, annual plans)
Digital mental wellness content (guided meditations, journaling tools, CBT-based resources)
AI-based support and personalized recommendations
Mood tracking and wellness assessments
Access to government-listed emergency helplines

No physical goods are sold or shipped at this time. All Mentis services are delivered exclusively through our mobile application and website.

2. Shipping Policy

Since Mentis does not sell or deliver physical products:

No shipping is involved – All services are digital
No delivery timelines apply – Subscriptions are activated instantly upon purchase
No shipping charges – You pay only for your subscription plan
Electronic delivery only – Access to the Mentis platform is available 24/7 through the mobile app and website

Instant Access:

Upon successful payment for a Mentis subscription, your premium features and services are activated immediately. You can begin using all included features within seconds of purchase.

3. Exchange Policy

As all Mentis offerings are digital in nature:

Exchanges are not applicable
No replacement or exchange of services is offered
Subscription plans cannot be swapped mid-billing cycle without cancellation

Plan Changes: If you wish to upgrade or downgrade your subscription, you may cancel your current plan and purchase a new one. Changes take effect at the start of the next billing cycle. For more details, refer to our Cancellation & Refund Policy.

4. Future Offerings

This policy applies only to Mentis's current digital offerings.

If Mentis introduces physical products in the future (such as merchandise, journals, or wellness kits), this policy will be updated accordingly.
Any new shipping or exchange terms will be clearly communicated to users through the app and website.
Users will be notified of such changes with adequate advance notice.

Commitment to Transparency:

Should we ever expand to include physical products, we will provide comprehensive shipping details, delivery timelines, exchange procedures, and return policies. Your data and preferences will always remain our priority.

5. Contact Us

For any questions or clarifications related to this policy, please reach out to our support team:

Get Support

admin@mentis.com

Address

C-163, Prashant Vihar, Block-C, New Delhi, Delhi – 110085

We typically respond to inquiries within 2–3 business days. For urgent matters, please mark your email as priority.

Summary

✓ Digital Services Only: No physical products or shipping
✓ Instant Activation: Premium access begins immediately after purchase
✓ No Shipping Costs: Pay only for your subscription plan
✓ No Exchanges: Plans cannot be exchanged mid-cycle
✓ Future Updates: Any changes to this policy will be communicated in advance