Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name
• Email address
• Phone number
• Gender

This information is collected when you register or use certain features of the Platform.

1.2 Mental Health & Wellness Data

To provide personalized mental wellness experiences, we collect and process sensitive wellness-related data, including:

• Mood logs and emotional check-ins
• Journal entries and text inputs
• Mental wellness assessments
• AI-based chat interactions
• Crisis-related inputs (if any)

1.3 Payment Information

• Mentis uses Razorpay for processing payments.
• We do not store your card or bank details.
• We may store limited transaction metadata such as payment status, plan type, and timestamps for accounting and compliance purposes.

2. How We Use Your Information

We use your information solely to:

• Provide and operate the Platform
• Personalize content and user experience
• Enable AI-based support and recommendations
• Manage subscriptions and payments
• Improve app functionality and user experience
• Comply with legal and regulatory obligations

3. AI & Automated Processing

• Mentis uses third-party large language models (LLMs) to power AI-based features.
• User inputs may be processed by AI systems to generate responses and insights.
• AI outputs are generated automatically and may not always be accurate or complete.
• AI is used only for personalization and user support, not for medical diagnosis or treatment.

4. Data Sharing

We do not share your personal or mental wellness data with:

• Advertisers
• Data brokers
• External partners

5. Data Storage & Security

• Data is stored using cloud infrastructure services, including Amazon Web Services (AWS).
• We take reasonable administrative and technical measures to protect your data from unauthorized access, loss, or misuse.
• All data transmissions are encrypted using industry-standard protocols.

6. Data Retention

Your data is retained as long as your account is active.

Upon account deletion, we may retain certain information where required for:

• Legal compliance
• Regulatory obligations
• Dispute resolution
• Fraud prevention

Exact retention periods may vary based on legal requirements and applicable data protection laws.

7. Your Rights

Subject to applicable law, you have the right to:

• Access your profile information and wellness data
• Edit your personal details (except mobile number, which is used for account recovery)
• Request account deletion and associated data removal
• Request a copy of your data in a portable format

How to exercise your rights: Requests can be made through the app settings or by contacting us at the details provided in Section 11.

8. Cookies & Website Tracking

• Our website may use cookies or similar technologies to ensure basic functionality and improve user experience.
• These technologies help us understand how users interact with our content.
• Details may be updated as tracking tools are introduced.
• You can manage cookie preferences in your browser settings.

9. Children's Privacy

• Mentis is not specifically designed for children.
• If a minor uses the Platform, it must be under the supervision and consent of a parent or legal guardian.
• Parents or guardians are responsible for monitoring their child's use and mental wellness on the platform.

10. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
• If changes are significant, we will notify users through the app or other appropriate means.
• Continued use of Mentis after such changes indicates your acceptance of the updated policy.

11. Contact Us